Using Back to my MAC as a Support Tool. - Once of the coolest pieces of software that Apple included with iCloud, and essentially has been around for quite a while is Back to my MAC.. This software application allows you to remotely control your other MACs on you account. Share Screen, Transfer Files, etc as if they were on the same network with you. The thing is, in a support role we need to be able to at times remote control another individuals computer from a long distance to help fix a problem. The dilemna is that you can't easily plug in another account into your iCloud configuration. If you do, you lose everything. So as a simple quick fix you can build another account on your machine to log into, then configure that "Tech Support" account with credentials of the use's iCloud account your wanting to utilize. Yes this is breaking the rule of never give out your password, so make sure the person supporting your machine is trustworthy, or just reset your password after the fix is complete. Once this occurs, you should then be able to access the other parties resources from your current MAC. Baring all network configurations are correct, etc. - Have fun.. - Justin